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Our Referrals Coordinator works with our providers and your specialists to ensure timely authorizations are obtained for services provided to you. However, please note that we do not accept ‘Self-Referrals’. Any referral must be documented and initiated by your primary care provider in order to the referral to be processed. Specialist are required to submit a written request to our referrals department, to include proper diagnoses and procedure codes. These must be approved by the primary care provider. STAT referrals must be faxed and called in by the requesting provider and/or referrals coordinator. However, if your specialist did not submit a timely referral that is not considered a STAT referral and the request will most likely be delayed.
In addition to the above, insurance companies have a different timeline. Some companies respond to our referral request within 72 hours, others may take up to 7 business days. Referrals are worked on a daily basis.
To answer referrals-related questions, our referrals department is available between 8:30am and 4:30pm.